Posts Tagged ‘Customer Service’

The Customer Service? It Was Excellent, Said the Luggage

Chuck Mardiks, managing director of the public relations agency MMG Mardiks, has had airport adventures like lost luggage and dealing with an unsympathetic gate attendant.
By nytimes.com

United breaks guitars … and loses luggage (Timmins Daily Press)

Oops, they did it again. This time United Airlines didn’t break anything belonging to Timmins-native and musician Dave Carroll, but they did lose his luggage. Last Sunday, Carroll was flying from Regina to Denver to be a keynote speaker for a social networking conference about customer service.[...]
By us.rd.yahoo.com

With Video, a Traveler Fights Back

A singer, whose career was boosted by his music video on YouTube about baggage handlers at United breaking his guitar, had his luggage temporarily lost by the airline on a trip to speak to executives about customer service.

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With Video, a Traveler Fights Back

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