Chuck Mardiks, managing director of the public relations agency MMG Mardiks, has had airport adventures like lost luggage and dealing with an unsympathetic gate attendant.
By nytimes.com
Posts Tagged ‘Customer Service’
The Customer Service? It Was Excellent, Said the Luggage
July 27th, 2010
Luggage Boy With Video, a Traveler Fights Back
October 29th, 2009
Luggage Boy A singer, whose career was boosted by his music video on YouTube about baggage handlers at United breaking his guitar, had his luggage temporarily lost by the airline on a trip to speak to executives about customer service.
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With Video, a Traveler Fights Back

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